We can send you a check via U.S. Mail or issue payment via PayPal. It’s your choice!

If you choose PayPal, you’ll receive an email when your funds are available with instructions and a link to retrieve your payment.

Very Important: When registering for a PayPal account, be sure to use the same email address that you use for your StubHub account in order to receive your payment.

Upon completing a sale, we send your payment 7 days after we’ve confirmed:

1. The tickets were delivered by FedEx,

or, if you used Last Minute Services,

2. The tickets were picked up on the day of the event.

PayPal is a free online service for sending and receiving money. If you have a PayPal account, you can receive your StubHub payments electronically and transfer the money right into your bank account. To use PayPal to receive your StubHub payments, simply set up a PayPal account using the same email address you use for your StubHub account.

When we send payment to your PayPal account, your funds will be available 7 days after the buyer receives the tickets. You'll receive an email from PayPal with instructions and a link to retrieve your payment. Keep in mind, it may take a few more days to transfer the funds from PayPal to your bank account.

Remember, your payment will reflect our 15% commission for selling your tickets at StubHub.

To learn more about PayPal, including how to set up your own PayPal account, visit www.paypal.com.

Very Important: When registering for a PayPal account, you must use the same email address that you use for your StubHub account in order to receive your payment.

If you choose to have us send you a check, make sure your address information is correct. We’ll send your check via USPS First Class Mail.

If you’ve added a Seller Payment Contact, your check will be made payable to the designated contact and mailed to the contact’s address.

If your account information includes a company name, the check will be made out to the company. If you want the check made out to you, remove the company name from your personal information or add yourself as a Seller Payment Contact.

For more information, read about Adding a Seller Payment Contact.

You can change your preferred payment method at any time. To change your payment method:

1. Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
2. Click My Payments.
3. Click Payment Settings to view or change your payment settings. Your current payment method is displayed.
4. Select the appropriate radio button.
5. Click the Change Payment Method button.

Your payment method is updated immediately. If you've made the change in error, or wish to select a different payment method in the future, simply repeat the above steps.

Very Important: Make sure your payment information is correct or your payment could be delayed. If your account information includes a company name, checks will be made out to the company. If you want checks made out to you, remove the company name from your personal information or add yourself as a Seller Payment Contact.

While viewing your payment settings, you can also edit, update, or delete your Seller Payment Contact (if you've specified one).

To edit your Seller Payment Contact:

1. Click Change/Edit Payment Contact. Your Contacts list displays.
2. Click Edit This Contact directly below the contact you've designated as your Seller Payment Contact.
3. In the fields provided, edit the appropriate information for this contact. Fields that require information are marked with an asterisk (*).
4. If you no longer want this contact to be the Seller Payment Contact, deselect the Make This My Seller Payment Contact checkbox.
5. Click the Edit Contact button to save your changes, or Cancel if you've changed your mind.

To delete your payment contact:

1. Click Change/Edit Payment Contact. Your Contacts list displays.
2. Click Delete This Contact directly below the contact you've designated as your Seller Payment Contact. The contact is immediately removed from your contacts list.

Warning: Once you've deleted a contact, the contact information is immediately removed and can not be retrieved. Do not delete a contact unless you are absolutely certain that you no longer need the contact information.

Whether you choose to be paid by check or through PayPal, we will process your payment 7 business days after we verify that the buyer received the tickets.

Which payment option is the fastest?

It depends.

For most people, PayPal will be the faster payment option. However, it is possible that receiving a check will be faster for you.

Here’s why:

If you choose to be paid by check, we’ll mail your check from our San Francisco, California office via First-Class Mail® 7 business days after we verify that the buyer received the tickets. It may take as few as 2 or as many as 7 additional days for your check to arrive, depending upon where you live and the United States Postal Service.

If you choose to be paid through PayPal and you already have a PayPal account, your funds will be transferred and available in your PayPal account 7 business days after we verify that the buyer received the tickets. However, it may take a few more days to transfer funds from your PayPal account to your bank account. Please contact your financial institution for information on how quickly they handle PayPal money transfers.

In addition, if you don’t already have a PayPal account, it takes a few days to set one up while PayPal verifies your bank account. Again, how long this takes depends upon your financial institution. For information on setting up a PayPal account, visit www.paypal.com.

So, which option will be faster depends upon where you live and your financial institution. We hope this information helps you determine which option will be better for you.

Why do we wait 7 days to process payment?

Ensuring the secure exchange of valid tickets is our top priority and is in the best interest of both buyers and sellers. That’s why we give a buyer one week from the date of shipment to inspect the tickets. This service feature gives buyers the confidence to purchase tickets from sellers, sight unseen. By allowing time for this process, you are helping make the StubHub marketplace more secure for everyone. Thank you!

Currently, we do not charge taxes on any transactions. However, as a seller you are responsible for any and all applicable international, state, or local taxes in connection with your ticket sale.

You may wish to add a Seller Payment Contact to your account. If you add a Seller Payment Contact, we will send payment for sold tickets to this contact instead of the name or company on your account.

For example, if your account contains your company information, but checks should be made payable to you, not your company, you can enter yourself as a Seller Payment Contact.

To add a Seller Payment Contact:

1. Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
2. Click Additional Contacts. Your Contacts list displays.
3. To add a new Seller Payment Contact, click the Create New Contact button and enter the appropriate information. To designate an existing contact as a Seller Payment Contact, click Edit This Contact directly below the contact you wish to make your Seller Payment Contact.
4. Select the checkbox labeled "Make This My Seller Payment Contact."
5. Click Continue to save the contact information, or Cancel if you've changed your mind.

Because the circumstances of rescheduled events vary, we evaluate rescheduled events on a case-by-case basis to determine the appropriate course of action.

When an event is canceled, we notify buyers and sellers of their refund options. If a refund can be offered, we simply reverse the transaction and do not collect the 15% commission. If you have already collected payment, you will be notified of your responsibility to return the funds by a specified date. If you do not return the funds within the specified timeframe, we may collect the funds by canceling pending payments (for other tickets you've sold) or by charging your credit or debit card.

You can choose to donate the proceeds of your sale to a variety of 501(c)3 organizations. If you choose to donate your proceeds, we'll send you an email when your tickets sell to let you know the donation has been made along with documentation of your donation for tax purposes.

For more information, read about Changing Your Payment Method.

If you have not received an expected payment or believe you have been paid the wrong amount, first verify that we have not already sent your payment. Remember, we collect a 15% commission from each sale, which we deduct prior to sending your payment. Your payment will reflect this commission.

To view your pending payments:

1. Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
2. Click My Payments.

For each payment on file, you can view the following information:

• Transaction ID -- Also known as the Order Number, this is the StubHub identification number assigned to the order at the time of purchase. You can click this number to view the details of each listing.
• Payment Method -- This is the way we sent your payment (either by check or PayPal).
• Payment Amount -- This is the amount you were paid. Remember, this amount will reflect the 15% commission we collected for the sale of your tickets.
• Payment Date -- This is the date we sent your payment. We send your payment 7 days after:
  
  
  • The tickets were delivered by FedEx,

  or, if you used Last Minute Services,

  • The tickets were picked up on the day of the event.

If this doesn't answer your question, send us an email at customerservice@stubhub.com or give us a call at 1.866.STUBHUB (1.866.788.2482). Be prepared to give the representative the Transaction ID and the amount you're owed. We're happy to help.

Listing tickets at StubHub is free. There are absolutely no startup, registration, or membership fees for using StubHub.com.

Commission

When your tickets sell, we collect a commission equal to 15% of the total selling price of your listing. We deduct the 15% commission automatically before we send your payment. Be sure to keep this in mind when deciding on the sale price of your tickets.

As long as you successfully fulfill all of your responsibilities as a seller, the 15% commission is the only fee you'll ever pay at StubHub.

Responsibilities and Fees

Failure to meet certain expectations can create costly situations, not only in dollars, but in time buyers spend on calls and waiting to reach a representative. Such situations have a negative impact on the StubHub marketplace and the experience of the buyers and sellers who use it.

For this reason, failure to perform some duties can result in a minimum $20.00 fee plus expenses, order cancellation, withholding of payment, and account suspension or deactivation. Here is a summary of your responsibilities as a seller that, when not fulfilled, could result in some or all of these penalties.

• Fulfill your orders - It's simple, and the most important of all your duties as a seller. The StubHub marketplace depends on the reliability of its sellers. When orders are not fulfilled, the buyer's experience suffers and the reputation of StubHub and all its sellers is tarnished.
• Deliver the tickets you sell - As a StubHub seller, you must fulfill orders with tickets in the exact section and row indicated in your listing. Failure to do so results in a lengthy process to find replacement tickets for the buyer that, even when it goes smoothly, is a bad buyer experience.
• Ship tickets on time - Timely shipping of tickets is crucial for the buyer who must receive them in time for the event. Shipping tickets later than promised causes buyers to worry and generates costly phone calls from buyers to StubHub and from StubHub to sellers and buyers.
• Behave legally, ethically, and professionally - A successful, thriving marketplace can be hectic, but it should always be civil. We promise to treat you with ethical integrity, courtesy, and respect - and we expect the same from all buyers and sellers at StubHub.

Important: If, at any time, you fail to deliver tickets you've listed, or deliver invalid, fraudulent, counterfeit, or misrepresented tickets, you will be held responsible for any and all charges we incur to satisfy the buyer under the terms of our FanProtect™ Buyer's Guarantee including, but not limited to, cost of replacement tickets, coupons and gift certificates, reprinting fees, FedEx rerouting charges, and refunds to the buyer.

We hope that understanding the importance of these duties will empower you to attain greater success as a seller at StubHub while making the StubHub marketplace a more efficient and positive experience for everyone.