As soon as your tickets sell, we’ll send you an order notification email. Follow the link in the email to log in to your account and confirm the order – even if you no longer have the tickets. The Confirmation Options page appears.

Please confirm all orders within 48 hours. If your order remains unconfirmed for more than 48 hours from the time of your email notification, we may choose to cancel the order and find alternate tickets for the buyer. Failure to confirm orders may result in the closure of your account.

To confirm pending orders:

1. On the Confirmation Options page, select the option that matches your ticket situation.
• If you have the tickets and can ship them immediately, or if you’re using Last Minute Services, select the first option and click Continue.
• If you don’t have the tickets yet, but expect to receive them, read about Confirming Orders for Tickets not In Hand.
• If you no longer have the tickets, read about Confirming That You Cannot Provide the Tickets.
2. On the Payment Options page, let us know how you would like to get paid for this order. Your default payment method is automatically selected. Read about Getting Paid for more information on your payment options.
3. Click Continue.
4. Review the information in the Confirmation Details box for accuracy.
   
5. If you are ready to confirm the order, click Confirm This Sale.
   
   Important: Once you confirm the order, don’t forget to follow the remaining steps to ship the tickets to the buyer. For more information, read about Shipping Tickets to Buyers.
   
   
6. If you have more orders to confirm, click Confirm More Orders.
   

You can also confirm your orders directly from your StubHub account. If your web browser allows pop-ups, we’ll notify you of any orders awaiting confirmation when you log in. You’ll find any orders awaiting confirmation listed in the Pending Confirmation section of your account’s listings.

To confirm orders from your account:

1. Select the listing you want to confirm. You can confirm one listing at a time.
2. Select Confirm from the drop-down menu.
3. Click the Take Action button. The Confirmation Options page appears.
4. Follow steps 1-6, above, to confirm the order.

When you confirm an order, it moves in your account from Pending Confirmation to Awaiting Shipment. The order remains in Awaiting Shipment status until it enters the FedEx tracking system.

You can list tickets not currently in your possession as long as you are absolutely certain you will have the tickets and be able to ship them to a buyer in time for the event. This is often the case for NBA, MLB, and NFL ticket holders, for example, whose tickets may not be printed until a few weeks before the start of the season.

As soon as your tickets sell, we’ll send you an order notification email. If you don’t have the tickets yet, but expect to receive them, follow the link in the email to log in to your account and confirm the order. The Confirmation Options page appears.

Very Important: Do not use this feature unless you are absolutely certainyou will receive the tickets within 2 weeks of the event. If you do not think you will receive the tickets in time to ship them to the buyer, read about Confirming That You Cannot Provide the Tickets for instructions.

To confirm an order for tickets not in hand:

1. On the Confirmation Options page, select the 2nd option, “The tickets are not in my possession yet.”
2. From the drop-down menu, select the date you expect to receive the tickets.
   • If the tickets are for a contingent game, the date is automatically selected and you cannot alter it.
3. Click Continue.
4. On the Payment Options page, let us know how you would like to get paid for this order. Your default payment method is automatically selected. Read about Getting Paid for more information on your payment options.
5. Click Continue.
6. Review the information in the Confirmation Details box for accuracy.
7. If you are ready to confirm the order, click Confirm This Sale.

On the expected shipping date, we’ll send you an email to remind you to ship the tickets. To ensure you get paid, don’t forget to follow the remaining steps to ship the tickets to the buyer. For more information, read about Shipping Tickets to Buyers.

Important: You must ship the tickets within 7 days of the expected shipping date or risk cancellation of your order. If your expected shipping date changes, it is your responsibility to contact us so we can update your order and notify the buyer of the new shipping date. For more information, read about Changing Your Expected Shipping Date.

If you have more orders to confirm, click Confirm More Orders.
When you confirm an order, it moves in your account from Pending Confirmation to Awaiting Shipment. The order remains in Awaiting Shipment status until it enters the FedEx tracking system.

If you have confirmed an order for tickets not currently in your possession (that is, tickets not “In Hand”) and your expected shipping date changes, it is your responsibility to contact us so we can update your listing and notify the buyer of the new shipping date.

To change your expected shipping date:

1. Click Contact Us at the bottom of the StubHub homepage or in the left-hand navigation bar of the StubHub Help Center.
2. Select the Selling radio button.
3. Select Change Shipping Date from the drop-down menu.
4. Enter the required information in the fields provided.
5. In the Message field, type the order number and your new expected shipping date.
6. Click Submit.

We will contact you within 24 hours to verify your shipping date change.

If you receive an order for tickets you no longer have or will not receive in time to ship to the buyer, you must inform us of your situation. The sooner you let us know, the better we can assist the buyer, which will, in turn, reduce the likelihood that you incur additional charges.

Follow the link in your order notification email to log in to your account and confirm that you cannot fulfill the order. The Confirmation Options page appears.
 To confirm that you cannot provide the tickets:

1. On the Confirmation Options page, select the option that matches your ticket situation.
   • If you no longer have the tickets, but you can offer substitutes for the same event on the same date, select the third option, “I no longer have these tickets, but I do have substitutes that are comparable of better.”
   • If you do not have the tickets and cannot offer substitutes, select the fourth option, “I no longer have these tickets and I do not have substitutes to offer.”
2. Click Continue.

You may continue to receive email reminders from StubHub while we work to find tickets that satisfy the buyer.

If you have indicated that you have substitute tickets to offer the buyer, we’ll contact you within 24 hours to obtain information about your substitute tickets. The substitute tickets you offer must be for the same event and on the same date as the tickets the buyer originally purchased.

Important: Keep your substitute ticket offer open for at least 24 hours and remain available at the phone number associated with your StubHub account.

Remember: A buyer is under no obligation to accept the replacements you offer and your sale may still be cancelled. Please do not list tickets that are not in your possession unless you are absolutely certain you will have them in time to ship them to the buyer.

If you have indicated that you cannot offer substitute tickets, we will review your account. If you have made this selection in error, contact us immediately at 1.866.STUBHUB (1.866.788.2482).

If you are having difficulty confirming an order, please refer to Confirming Orders for help. If you've followed the steps, but are still unable to confirm your order, give us a call at 1.866.STUBHUB (1.866.788.2482) or send us an email at customerservice@stubhub.com. We're happy to help.

We'll give you a pre-paid FedEx shipping label to use to ship your tickets. In most cases, the shipping label assigned to your order generates automatically when you confirm the order. However, when you confirm an order for tickets not “in hand,” the shipping label will generate on the shipping date you provide.

Remember:

• Always use the pre-paid FedEx shipping label to ship your tickets. Because the shipping label's tracking number is linked to your ticket listing, your payment may be delayed if you don't use it.
• Use an official FedEx envelope to ship your tickets. Using other packaging may cause your shipment to be delayed. FedEx envelopes are available free of charge at any FedEx Kinko's or FedEx Drop Box location.

To ship your tickets:

1. Print the shipping label and fold it in half so the barcode occupies half of the page.
   
   Note: When you print the shipping label, 2 pages print. Page 1 is the shipping label and page 2 is a cover sheet to ship along with the tickets.
   
   
2. Examine the shipping label to make sure the order number on the label matches the order number for the tickets you are shipping.
3. Slide the shipping label into the plastic pouch on the FedEx envelope. Make sure the barcode is facing out and is clearly visible.
4. Place the tickets and cover sheet (page 2) in the envelope.
   
   Note: Do not place any other items in the envelope. Inserting promotional materials, contact information, or any other items with tickets is a violation of the User Agreement and will result in the withholding of payment.
   
   
5. Drop the package off at any FedEx Kinko's or FedEx Drop Box location. To find the location nearest you, call 1-800-GOFEDEX.

Printing Problems?

Printing the shipping label requires Adobe Reader™. Click here to download or upgrade it for free.

If you have trouble printing the label:

1. Save the label to your desktop, double-click the saved file to open it, and choose Print from the File menu.
2. If it still won’t print, please upgrade both your web browser and Adobe Reader to the most current versions available.

If problems persist, give us a call at 1.866.STUBHUB (1.866.788.2482). We’ll be happy to assist you.

In most cases, the pre-paid FedEx shipping label assigned to your order generates automatically when you confirm the order. When you confirm an order for tickets not “in hand,” the shipping label will generate on the shipping date you provide.

You can reprint a shipping label at any time.

To print or reprint a shipping label:

1. Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
2. Click My Listings.
3. To print a label for the first time, click Awaiting Shipment to view orders waiting to be shipped. To reprint a label, click Already Shipped to view orders for which you’ve already printed labels.
4. Select the order for which you want to print the shipping label.
   
   Important: Take extra care in selecting the correct order to avoid shipping the tickets to the wrong buyer.
   
   
5. Select Generate Air Bill from the drop-down menu.
6. Click the Take Action button.

The pre-paid shipping label displays. Print the shipping label and place it in an official FedEx envelope to ship your tickets. For information on how to use the shipping label to ship your tickets, read about Shipping Tickets to Buyers.

Printing Problems?

Printing the shipping label requires Adobe Reader™. Click here to download or upgrade it for free.

If you have trouble printing the label:

1. Save the label to your desktop, double-click the saved file to open it, and choose Print from the File menu.
2. If it still won’t print, please upgrade both your web browser and Adobe Reader to the most current versions available.

If problems persist, give us a call at 1.866.STUBHUB (1.866.788.2482). We’ll be happy to assist you.

We're proud to be able to feature some of the most sought-after tickets to the biggest, most celebrated events on the continent. Events that used to be impossible to get into – the Super Bowl, World Series, and Masters Golf Tournament, to name a few - are now available through reliable, guaranteed interactions between buyers and sellers in the StubHub marketplace.

Because of the increased market value of these tickets, we may implement additional security measures for certain Big Ticket events. If added security measures are in place, we'll let you know in the notes on the Event Page and by email when you place an order or create a listing.

Since every event is different, the security measures put in place will vary from time to time. However, if you're buying tickets to a Big Ticket event, the additional security measures will usually include:

• Completing a StubHub Credit Card Authorization form before your order is accepted.
• Picking up the tickets you purchase at the Last Minute Service Center handling ticket sales for the event.

Again, security measures will vary by event. However, if you're selling tickets to a Big Ticket event, the additional security measures will usually include:

• Completing a StubHub Credit Card Authorization form before you are allowed to list.
• Providing the tickets in advance to the Last Minute Service Center handling ticket sales for the event.

We realize that these are big events that offer once-in-a-lifetime experiences. No matter how you look at it, these purchases or sales are important to the fans using the StubHub marketplace. We will do everything we can to make sure these exchanges go smoothly, and taking these precautions will help us provide the level of guarantee you need and have come to expect from us. The additional security measures are in the best interest of everyone – buyers, sellers, and yes, us too!

We are pleased to be able to facilitate the exchange of tickets between sellers and buyers. However, these exchanges are transactions solely between the buyers and sellers of tickets. Although we always encourage respectful, civil behavior in accordance with venue rules and local, state, and federal laws, we cannot guarantee fans' behavior and are in no way liable for any fines, penalties, or other consequences of fans' behavior at events.