We will show you your order total before you place the order or bid on tickets. The total amount of your StubHub ticket purchase equals:

• The full price of the tickets (or, for auction-style sales, the full amount of your winning bid), plus
• A commission equal to 10% of the full ticket price (or winning bid amount), and
• A shipping or handling fee
  • Shipping fees: $11.95 to $24.95 (depending upon where your tickets are being shipped and the shipping option you choose)
  • Handling fee: $15.00 for ticket pick-up

The shipping fee pays for your FedEx shipment with our integrated tracking system, which helps ensure the seller ships your tickets and that you get them on time. To provide ticket pick-up as close to the venue as possible, the handling fee helps cover the expense of the Last Minute Service Centers.

You can be confident that StubHub is a safe, secure place to buy and sell tickets. Our patent-pending FanNetwork™ system ensures a convenient, reliable service you can trust. The 10% commission allows us to provide the following unique benefits:

• An open marketplace, so we can offer you the widest possible selection of tickets at the best prices available - and unlike other websites, no two-minute time limit!
• National marketing programs and team, artist, and media partnerships that attract a large pool of potential sellers.
• Toll-free customer service - seven days a week - to answer your questions.
• Our industry-first FanProtect™ Guarantee that your tickets will be authentic and arrive on time.

For more information, read about our FanProtect™ Guarantee.

Unlike other ticket websites, StubHub is not a ticket broker and we don’t own the tickets you purchase on our site. We started StubHub to provide an active marketplace where fans can gather to buy and sell tickets.

The price of tickets in a listing is determined by each individual seller. We're an open marketplace, which means that anyone can sell tickets at StubHub

Who are the sellers?

Among the fans selling tickets at StubHub are:

• season ticket holders who cannot attend every game,
• ticket holders who have changed their plans,
• ticket holders who are unable to attend an event, and
• ticket holders with extra tickets to sell.

As a buyer, this allows you to choose from the widest possible selection of tickets to buy. Sellers may be individuals, businesses, ticket brokers, corporate sponsors, promoters, fan club members, contest winners, or just about anyone who wishes to see their tickets end up in the hands of another fan.

Are there any guarantees?

Yes! When you place an order at StubHub, we guarantee your tickets will be authentic and that they will arrive in time for the event. To learn more, read about our FanProtect™ Guarantee.

StubHub is not the ticket seller; you are buying tickets from a third party. When you buy tickets to a game, show, or other event at StubHub, you're buying from other fans, just like you, who have chosen to resell their tickets. Our unique marketplace allows you to see all of the available tickets at once, giving you the power to easily find the tickets you want, in the quantity you need, and at the best price available.

If you don't find what you're looking for, check back often! Our listings are constantly updated, and sellers regularly adjust prices as an event approaches based upon event news, supply and demand, and a variety of other circumstances.

When you place an order for tickets at StubHub, we authorize (but do not charge) your credit card to verify your order and, as a safeguard, immediately send the seller an email instructing them to confirm that they will be able to deliver the tickets for your order.

We give sellers 48 hours to receive the notification email, confirm the order, and provide an expected fulfillment date. Sellers using Last Minute Services are required to confirm orders in 24 hours or less to ensure that buyers receive their tickets before the event.

In a nutshell, when your order is confirmed:

• The seller has agreed to fulfill your order
• You receive an order confirmation email
• Your credit card is charged
• Your purchase is fully covered by StubHub's FanProtect Guarantee

What if the seller doesn't confirm my order?

If a seller does not confirm your order after 48 hours, we will attempt to contact the seller about the delay in confirmation. If the seller cannot confirm the order, we will try to find alternate tickets in the StubHub marketplace for you to buy – or you may cancel the order.

When searching for alternate tickets, we will attempt to find and offer the best tickets available at StubHub that are as similar as possible to the original ticket price and location. Keep in mind, the price of tickets available at StubHub is determined by supply and demand and the price of alternate tickets may be more or less than your original order total.

Again, you may agree to purchase the alternate tickets (which may be at a different price than your original order) or you may cancel the order. If you ultimately cancel the order – or if we are unable to find comparable alternate tickets for you – the authorization on your card will be released and you will not be charged.

Are StubHub sellers dependable?

StubHub sellers have a proven record of reliability that we’re very proud of. Additionally, sellers who fail to confirm orders face account suspension, deactivation, and other possible penalties. Rest assured, sellers at StubHub have an exceptional success rate for confirming their orders.

If your tickets do not arrive by the expected delivery date, give us a call within 3 days at 1.866.STUBHUB (1.866.788.2482).  Have your order number ready and we will help you locate your tickets.

Remember, in some cases, a seller will not ship tickets immediately upon receiving an order. For example, this is often the case for NBA, MLB, NHL and NFL ticket holders whose tickets may not be printed until a few weeks before the start of the season.

As soon as the Seller confirms your order, we’ll send you an email to let you know when your tickets will be shipped, or (if you’ll be picking up the tickets) when and where your tickets will be available for pick-up. If your tickets will not be shipped right away, we’ll email you again on the ship date.

How long should I wait for Order Confirmation?

Although this is rare, if you place an order and do not receive an Order Confirmation email within 48 hours, please give us a call right away at 1.866.STUBHUB (1.866.788.2482). We will contact the seller on your behalf to inquire about the unconfirmed order.

How will I get my tickets?

If you placed your order at least 3 days prior to the event date, FedEx will deliver your tickets. We ship within the United States and Canada only and we guarantee your shipment will arrive in time for the event. If you live in Canada, we will only accept your order if there is enough time for your shipment to clear Customs and arrive in time for the event.

Note: Packages shipped to a U.S. residential address may be delivered without requiring a signature. FedEx requires signatures for Canadian deliveries. Please be aware of the expected delivery date and plan accordingly.

If you purchased your tickets within three days of the event date, you will pick up your tickets at a Last Minute Service Center before the event starts. We’ll give you the address of the pick-up location for your tickets on the Order Summary page before you place your order and again in your Order Confirmation email.

As soon as the Seller confirms your order, we’ll send you an email to let you know when your tickets will be shipped, or (if you’ll be picking up the tickets) when and where your tickets will be available for pick-up.

Can I track my shipment?

Yes. If your tickets are being shipped to you, we’ll provide a FedEx tracking number when we send your Order Confirmation. You can click the FedEx link in your email to track your package on the FedEx website.

Note: Until the seller ships your package and it is entered into the FedEx tracking system, this tracking number will not work (and may contain inaccurate information). If you see inaccurate information for your tracking number, wait a while and check again, to give your package time to be entered into the system.

If you still have questions about your shipment, email customerservice@stubhub.com or give us a call at 1.866.STUBHUB (1.866.788.2482). Please have your order number ready.

With Last Minute Services, you can purchase tickets for select events at StubHub right up until event time. When you buy tickets at the last minute, you'll pick up your tickets at a Last Minute Service Center.

To make this service possible, there is a $15.00 handling fee for Last Minute Pick-up orders.

Important: When visiting a Last Minute Service Center, bring your StubHub Order Number or confirmation email, a valid photo I.D., and the credit card you used when you purchased your tickets.

Click here to see a list of the regional Last Minute Service Centers and their addresses. You can click any city in the list to view a printable page with a map and more information about the location.

Is this a complete list?

No. This is a list of the Last Minute Service Centers that have permanent addresses. To provide ticket pick-up as close to the venues as possible, the locations of the other pick-up locations vary, depending upon the events and venues.

For Last Minute Service Centers not listed:

• Most are located within walking distance of the venue.
• We will always give you the exact address before you place your ticket order.
• We will repeat the address and provide directions in your order confirmation email.

When can I pick up my tickets?

In most cases, the Last Minute Service Centers open 2 hours before the start of an event and stay open until the event begins. You can pick up your tickets any time during this 2-hour period.

Note: Early pick-up is not available. In the rare case that early pick-up is available for your event, we will send you an email with your early pick-up options.

Can someone else pick them up for me?

If you are unable to pick up your tickets, you may be able to authorize someone else to pick them up on your behalf. Give us a call at 1.866.STUBHUB (1.866.788.2482).

Note: Last Minute Services for buyers and sellers in the StubHub marketplace are provided by Last Minute Transactions, Inc., a StubHub affiliate that owns and operates the Last Minute Service Centers.

There are a couple of reasons.

First, it's a privacy issue for many sellers. Requiring the disclosure of seat numbers would make many sellers unwilling or unable to sell their tickets at StubHub - and that would reduce the number of tickets available for you to purchase.

Second - and more important - we want to provide a level of guarantee for the tickets you purchase. Because most tickets are shipped directly from the seller and are never in our possession, guaranteeing exact seats is simply beyond our capability. For example, if your purchase 2 tickets from a listing of 6 tickets, we cannot guarantee which 2 of the 6 the seller will ship to you.

What about aisle seats?

Aisle seats are a major selling point for any set of tickets. If one of the tickets in a listing is for an aisle seat, the seller will almost certainly state this in the listing's Comments. But again, we are unable to guarantee which tickets the seller ships from a listing.

So what do we guarantee?

We understand how important it is to get the tickets you want. We guarantee that the tickets you purchase from a single listing will be seated together - unless otherwise noted in the listing's Comments. We also guarantee that the tickets you receive will be in a section and row equal to, comparable to, or better than the section and row listed. For more information, read about our FanProtect™ Guarantee.

Email is our primary way of communicating with you. We’ll send all notices regarding your purchase to the email address associated with your StubHub account. If you don’t have an email address, you can get one for free from a variety of services, including Hotmail, Yahoo, Google, and many Internet service providers.

Yes – we guarantee it! If the tickets you purchased were listed together in a single listing – even if you did not purchase all of the tickets in the listing – the tickets you receive will be seated together unless otherwise noted in the seller’s Comments. Please review the ticket details before making a purchase.

If the tickets you receive are not seated together and this was not noted in the Seller Comments, please give us a call immediately at 1-866-STUBHUB (1-866-788-2482).

Note: At some venues, even (or odd) numbered seats are consecutive. For example, seats 2, 4, and 6 may be consecutive. Please check the seat map or contact the venue directly to determine the venue's seat configuration.

In the ticket listing, Quantity denotes the number of tickets available for you to purchase, as specified by the seller. If the seller is willing to split the quantity and sell a portion of the tickets, the listed quantity will read "Up to (#) tickets together." Otherwise, the quantity will read "(#) tickets together," and the number is not negotiable.

For example, if the quantity reads, "Up to 6 tickets together," you may be able to purchase a single ticket, a pair of tickets, or a group of three tickets, depending upon how the seller is willing to split the quantity. If the quantity reads "6 tickets together," the seller is only willing to sell all six tickets as a group.

If you're on a budget, need a specific number of tickets, or both, you can use the StubHub SeatFinder to list only those available tickets that match what you're looking for.

To use the SeatFinder to locate tickets:

1. Choose the quantity you're looking for from the Quantity drop-down menu. To find tickets in all available quantities, choose "--."
2. Select the checkbox corresponding with the price range that fits your budget. To find tickets at any price, select "Show All."
3. Click the Find button.

A list of tickets matching your search criteria displays.

If you get an error while placing an order, double-check the order details to ensure that all the information you provided is accurate. If you still receive an error, it's possible that your financial institution is flagging the purchase for some reason. Contact the company that issued your credit or debit card to make sure they have not placed a hold on the purchase for any reason.

If this doesn't resolve the issue, please give us a call at 1.866.STUBHUB (1.866.788.2482) for assistance.

We use FedEx so we can track all shipments to ensure that sellers ship tickets on time and that buyers get them in time for their events. From the moment you place your order, we’re watching closely to make sure the exchange goes smoothly – and we don’t pay the seller until we’ve confirmed delivery.

In short, integrating the StubHub marketplace with FedEx tracking helps make our FanProtect™ Guarantee to buyers and sellers possible.

We use Federal Express to ship all packages. This allows us to track your package at every stage during the shipping process. However, FedEx delivers only to business and residential addresses, and not to P.O. boxes.

We ship within the United States and Canada only and we guarantee your shipment will arrive in time for the event. If you live in Canada, we won't accept your order unless there is enough time for your shipment to clear customs and arrive in time for the event.

Note: Packages shipped to a U.S. residential address may be delivered without requiring a signature. FedEx requires signatures for Canadian deliveries. Please be aware of the expected delivery date and plan accordingly.

After reviewing the ticket details in an auction-style listing, to bid on the tickets:

1. Click the Place Bid button. You may be prompted to log in.
2. The Current Bid, Minimum Bid, and Bid Increment display.
   
   The Minimum Bid is the lowest bid amount the Seller is willing to accept. The Bid Increment is the increase in dollar amount required for each new bid. For example, if the Current Bid is $60.00 and the Bid Increment is $5.00, the next bid must be at least $65.00.

3. Enter the maximum amount you are willing to pay for all the tickets in the listing in the Your Maximum Bid field and click the Continue button.
   
   Each time someone outbids you, we'll automatically increase your bid by the specified bid increment until you win the tickets or your maximum bid amount is reached, whichever comes first.
   
   Important: An authorization for the amount of your Maximum Bid (plus fees) is sent to your credit or debit card each time you place a new bid. Although your card is not charged until the sale ends (if you are the winner) and the seller confirms your order, debit card issuers will withhold funds (up to 48 hours) for each authorization your account receives. Therefore, when bidding on auction-style listings, we recommend always using a credit card.

4. Follow the remaining steps, just like any other purchase.
   
   Important: Before you click the Place Bid button, carefully examine the ticket details, double-check to make sure all of your shipping and billing information is correct, and read the StubHub User Agreement.

5. If you're ready to start bidding, click the Place Bid button.

For more information, read about Bidding for Tickets .

Absolutely. Your privacy is important to us. We employ sophisticated encryption technology to ensure the protection of your personal information and your records. For more information on our commitment to security and privacy, read our Privacy Policy.

You can buy tickets with your Visa or MasterCard debit card or Visa, MasterCard, Discover, or American Express credit card. To process your purchase, we also require your card's 3-digit (or, for American Express, 4-digit) security (CSC) code. For more information on security codes, click here.

Important: To buy tickets, the billing address in your StubHub account must match the billing address associated with your credit or debit card.

On Visa, MasterCard, and Discover cards, the CSC code is a three-digit number located on the right-hand side of the signature strip on the back of the card. Usually it is preceded by either the full credit card number or the last four digits of the credit card number.

On an American Express card, the CSC code is a four-digit number located on the face of the card in the upper-right.

Give us a call right away at 1.866.STUBHUB (1.866.788.2482). Be prepared to give your order number. While this is rare, rest assured you are fully covered by the StubHub FanProtect™ Guarantee, and we will do everything in our power to resolve the situation to your satisfaction.

When an event is cancelled or a contingent event is not played, we'll send you an email to let you know. Return your tickets within 2 weeks of receiving our email and we'll fully refund the cost of the tickets plus all service and shipping/handling fees. Please allow us 3 weeks to process your refund.

Return tickets to:
StubHub
Attn: Refunds
199 Fremont Street
3rd Floor
San Francisco, CA 94105

Don't forget to include your name and StubHub Order Number with the tickets.

If an event has been postponed and rescheduled, your tickets are yours to use on the new date. If you're unable to use the tickets, you may be able to post them for sale at StubHub.

If the event has not yet been rescheduled, continue to monitor the situation. We will re-list the event as soon as a date is announced. Again, you can attend the event on the rescheduled date or, if time permits, post them for sale at StubHub.

If a postponed event is ultimately cancelled, read about Cancelled and Contingent Events.

Unfortunately, the circumstances surrounding postponed events are unpredictable. Although we will try to help you resolve your ticket situation, we are not responsible for postponed events, partial performances, or venue, date, or time changes. No refunds will be issued.

When an event is cancelled or a contingent event is not played, we'll send you an email to let you know. Return your tickets within 2 weeks of receiving our email and we'll fully refund the cost of the tickets plus all service and shipping/handling fees. Please allow us 3 weeks to process your refund.

Return tickets to:
StubHub
Attn: Refunds
199 Fremont Street
3rd Floor
San Francisco, CA 94105

Keep in mind that once you receive your tickets, you are responsible for their welfare and safekeeping. Unfortunately, most tickets are irreplaceable and we cannot guarantee any replacements. Always keep your tickets in a safe, secure place until you're ready to use them.

If your tickets were lost during shipment, give us a call immediately at 1-866-STUBHUB (1-866-788-2482). We will work with FedEx on a claim to help locate your tickets.

Once you order tickets, a seller has 48 hours to confirm your order. You cannot cancel an order during this 48-hour period.

You can cancel an order that has remained unconfirmed for 48 hours or more until the seller confirms the order. Give us a call at 1.866.STUBHUB (1.866.788.2482). If you wish, we will contact the seller on your behalf to inquire about the unconfirmed order. Otherwise, we'll be happy to help you cancel the order - and look for comparable tickets!

Learn about us from our web site.

For information on partnership opportunities with StubHub, contact bizdev@stubhub.com

For the quickest email response, click here to use our Contact Us form. By using the Contact Us form, we can automatically direct your email to the appropriate department and respond to you more quickly.

You can also reach us in the following ways:

Email:
customerservice@stubhub.com

U.S.  Mail:
StubHub
199 Fremont Street
Suite 300
San Francisco, CA 94105

Ticket Pick-up: This is not the address for ticket pick-up. For information on picking up tickets in San Francisco, click here.

Phone:
1.866.STUBHUB (1-866-788-2482)
(Monday through Friday, from 5 a.m. to 8 p.m. Pacific Time)
(Saturday and Sunday, from 6 a.m. to 7 p.m. Pacific Time)

Most likely, yes. Because the seller determines the price of tickets in each listing, the listed price may differ from the face value printed on the ticket. Keep in mind, to decide on a sale price, the seller must consider the original cost of acquiring the tickets, which may include convenience fees, delivery charges, acquisition rights, and a variety of other expenses.

When you buy tickets at StubHub, you may be paying more than face value — or you may be paying less. Ultimately, supply and demand dictate successful sale prices. In the case of popular events, with many potential buyers and few sellers, demand will drive prices up. On the other hand, tickets for an event with many sellers and few buyers will often sell below face value.

 We expect sellers to abide by the StubHub User Agreement and list tickets at fair market value in accordance with all applicable local, state, federal, and international laws, statutes, and regulations. However, sellers are free to ask any price for their tickets. For more information, please read our User Agreement.

The shipping and handling fees help us cover the expense of operating the StubHub FanNetwork™ system that automatically triggers and monitors FedEx shipments from sellers to buyers. Our unique system ensures the secure exchange and timely delivery of tickets, assuring the speed, convenience, and reliability that make our guarantee possible and gives fans peace of mind. The StubHub FanNetwork™ supports:

• Delivery directly to the customer
• Delivery to the the Last Minute Service Center for your convenience

Shipping fees range from $11.95 to $24.95, depending upon where and how quickly your tickets are being shipped. If you're picking up your tickets on the day of the event, there is a $15.00 handling fee to help cover the expense of the Last Minute Service Centers.

If you’d like to receive our event email newsletters with news on the latest events, StubHub updates, and special offers, you can join our email list. You can also opt out of our email list at any time. To sign up for (or opt out of) our email list:

1. Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
2. Click My Info to display your account information.
3. Click My Preferences to see your email Contact Preferences.
4. Select the checkbox next to each type of email you’d like us to send you. If you do not wish to receive emails, deselect the checkboxes.
5. Click Save to save your Contact Preferences.

Below the Contact Preferences are your Interests and Ticketing Preferences. By editing this information, you can customize the emails we send you so they are specific to your interests. Some of your interests may already be listed for you, based upon your browsing and purchase history.

To customize your Interests and Ticketing Preferences:

1. Click any category on the left, such as My Cities.
2. Highlight an item that interests you in the list.
3. Click Add.

To remove items from your list of Interests and Ticketing Preferences:

1. Click Edit below any category, such as My Cities.
2. Highlight the item you want to remove from your list.
3. Click Remove

Note: If you add interests to My Venues, My Artists, My Teams & Sporting Events, or My Theater, you must also check the corresponding checkbox in your Contact Preferences to receive these updates.

If you'd like to stop receiving our event newsletter, Ticket Update, you can opt out of our email list at any time. To do so:

1. Click here to view the email unsubscribe page.
2. Enter the email address you wish to unsubscribe.
3. Click the Unsubscribe button to save your changes.

The $15.00 handling fee helps cover the expense of the Last Minute Service Centers, which enable you to conveniently pick up tickets purchased when the event is less than 3 days away.

With Last Minute Services, you can purchase tickets for select events at StubHub right up until event time. When you buy tickets at the last minute and there’s not enough time to ship them to you, you'll pick up your tickets at a Last Minute Service Center.

In most cases, the Last Minute Service Centers open 2 hours before the start of an event and stay open until the event begins. You can pick up your tickets any time during this 2-hour period.

For more information, read about Picking Up Tickets.

While viewing the list of tickets for an event, click the venue's name just below the name of the event to view the information we have for that venue.

For example, while viewing the list of tickets for an A's vs. Giants game at AT&T Park in San Francisco, click AT&T Park in San Francisco, CA just below "Oakland Athletics at San Francisco Giants Tickets" on the Event Page. The information we have about AT&T Park appears.

Note: We are not affiliated with any venues and the amount of information we have varies. In most cases, the venue's address and phone number are available.

Keep in mind that every venue is unique, with different policies, seating configurations, and hours of operation. We do our best to keep this information up to date, but even the rows and seating capacity for large venues change regularly and without notice. As just one example, Boston's Fenway Park has added over 5,000 seats since 2001. Since we have no venue affiliations, we're not always the first to know when changes have been made.

That's why contacting the venue directly is still the best way to get the most up-to-date and accurate information. Most venues have websites - so it's easy to find out the venue's contact information by simply typing the name of the venue into a search engine such as Google, Yahoo, or Ask.com.

Oftentimes, yes. However, we cannot guarantee it.

For certain tickets and certain events, including Major League Baseball, college bowl games, NFL playoffs, and many concerts, tickets may not ship until close to the event date. Keep in mind that sellers may list tickets not currently in their possession and may not be able to ship them right away. As always, your tickets are guaranteed to arrive in time for the event.

In addition, all orders placed after December 17, 2007 will arrive no earlier than December 26.

Are there any other options?

Because some tickets may not arrive in time for you to give to your special fan during the holidays, we’ve created a StubHub Gift Announcement that you can print out and give in the meantime. If you use the gift announcement, make sure your recipient knows that the tickets will arrive soon and the announcement is not a real ticket.

To view and print the Gift Announcement, click here.

What about gift certificates?

StubHub Gift Certificates make a great gift for the holidays! They can be purchased in several denominations and will allow your loved ones to choose the exact tickets they want.

Note: StubHub Gift Certificates must be purchased before 12:00 Noon Pacific Time on December 22, 2007 to arrive before Christmas.