To log in to your account:

1. Click Login at the top of the StubHub web page.
2. Type your email address (or username, if you have one) and password.
3. Click the Login button.

If you've forgotten your password, click Forget your password ? Type your email address or username and click the Continue button. We'll send a new, temporary password to the email address associated with your account.

You can change or update your account information at any time. To change the information in your account:

1. Click My Account at the top of the StubHub web page. You may be prompted to log in.
2. Click My Info in the upper-left corner of the screen to view your account information.
3. Click the Edit Account Info button.
4. Change or update the information in your account.
5. Click Continue to save your changes or Cancel if you've changed your mind.

If you wish, you can maintain a list of contacts associated with your account. For example, if you purchase tickets as gifts, you may wish to add your recipients as contacts. When you purchase tickets, your contacts are listed as possible shipping destinations.

To add a contact to your account:

1. Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
2. Click Additional Contacts. Your Contacts list displays.
3. Click the Create New Contact button.
4. In the fields provided, type the appropriate information for your new contact. Fields that require information are marked with an asterisk (*).
5. If this contact is your Seller Payment Contact, select the checkbox.

Note: Unless you are selling tickets, you do not need a Seller Payment Contact. For more information, read about Adding a Seller Payment Contact.

6. Click Continue to save the contact information, or Cancel if you’ve changed your mind.

You can edit, update, or delete contact information at any time. To edit contacts:

1. Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
2. Click Additional Contacts. Your Contacts list displays.
3. Click Edit This Contact directly below the contact you wish to edit.
4. Make the appropriate changes to the contact.
5. Click Continue to save your changes, or Cancel if you've changed your mind.

To delete contacts:

1. Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
2. Click Additional Contacts. Your Contacts list displays.
3. Click Delete This Contact directly below the contact you wish to delete. The contact is immediately removed from your contacts list.

Warning: Once you've deleted a contact, the contact information is immediately removed and cannot be retrieved. Do not delete a contact unless you are absolutely certain that you no longer need the contact information.

To keep your account secure, it's a good idea to periodically change your password. You can change your password at any time. To change your password:

1. Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
2. Click My Info in the upper-left corner to view your account information.
3. Click Edit Account Info.
4. In the Current Password field, type your current (old) password.
5. In the New Password field, type your new password.

Choose a password 6-20 characters in length that is easy for you to remember, but difficult for others to guess. You can use any combination of letters and numbers (in either upper or lower case).

6. Verify your new password by retyping it in the Retype New Password field.
7. Click Continue to save your new password, or Cancel if you've changed your mind.

If you'd like us to send you event newsletters with news on the latest events, StubHub updates, and special offers, you can join our email list. You can also opt out of our email list at any time. To sign up for (or opt out of) our email list:

1. Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
2. Click My Info to display your account information.
3. Click My Preferences to see your email Contact Preferences.
4. Select the checkbox next to each type of email you'd like us to send you. If you do not wish to receive emails, deselect the checkboxes.
5. Click Save to save your Contact Preferences.

Below the Contact Preferences are your Interests and Ticketing Preferences. By editing this information, you can customize the emails we send you so they are specific to your interests. Some of your interests may already be listed for you, based upon your browsing and purchase history.

To customize your Interests and Ticketing Preferences:

1. Click any category on the left, such as My Cities.
2. Highlight an item that interests you in the list.
3. Click Add.

To remove items from your list of Interests and Ticketing Preferences:

1. Click Edit below any category, such as My Cities.
2. Highlight the item you want to remove from your list.
3. Click Remove.

Note: If you add interests to My Venues, My Artists, My Teams & Sporting Events, or My Theater, you must also check the corresponding checkbox in your Contact Preferences to receive these updates.

You must provide a valid credit or debit card to buy and sell tickets on StubHub.com. If a credit card is not associated with your account, you will be asked to provide this information the first time you try to purchase or list tickets for sale. However, you can add credit card information to your account at any time.

To add a credit or debit card to your account:

1. Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
2. Click My Info.
3. Click Credit Cards.
4. Click the Add New Credit Card button.
5. Choose the type of card from the drop-down menu. We accept Visa or MasterCard debit cards and Visa, MasterCard, American Express, and Discover credit cards.
6. In the fields provided, enter the appropriate information for the card. Enter the card number with no spaces or hyphens (-). Fields that require information are marked with an asterisk (*).
7. Enter the three-digit security code for the card. What is a security code?
8. Type the billing address associated with the card.

If you've designated a Seller Payment Contact, this contact's information is automatically selected as the billing address. Otherwise, your personal account information is automatically entered.

Note: Be sure the billing address information is correct and matches the information on your credit card.

9. Click the Add Credit Card button to save the credit card information, or Cancel if you've changed your mind.

Note: You can add more than one credit or debit card to your account. To add additional cards, simply repeat the above steps for each card you wish to add.

You can edit or update your credit or debit card information at any time. To edit your credit card information:

1. Click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.
2. Click My Info to display your account information.
3. Click Credit Cards. Your Credit Cards list displays.
4. Click Edit This Credit Card directly below the card you wish to edit.
5. Change the appropriate information for this card. Enter the card number with no spaces or hyphens (-). Fields that require information are marked with an asterisk (*).
6. Click the Edit Credit Card button to save the new credit card information, or Cancel if you've changed your mind.

You can keep tabs on your purchases and bids at any time. To view information related to your purchases and bids, click My Account at the top of the StubHub web page to display your account information. You may be prompted to log in.

Click My Purchases/Bids to display the history and status of your purchases and bids. Your purchases and bids are divided into the following categories:

• Pending Confirmation -- the tickets you've purchased and auction-style sales you've won that the seller has not yet confirmed. When the seller confirms your order, it moves from Pending Confirmation to Completed.

We authorize your credit or debit card each time you bid or place an order, but we will not charge your card until your order is confirmed. A seller has 48 hours to confirm an order.

In the rare case that your order remains unconfirmed beyond 48 hours, give us a call at 1.866.STUBHUB (1.866.788.2482). We'll contact the seller about the delay in confirmation.

• Active Bids -- the active auction-style listings you’ve bid upon. At the close of bidding, the listing moves from Active Bids to Pending Confirmation (if you are the winner) or to Auctions Lost.
• Auctions Lost -- the auction-style listings you bid upon, but did not win.
• Completed -- the tickets you’ve purchased and auction-style sales you’ve won that the seller has confirmed. Once confirmed, you can use the FedEx tracking number to monitor your tickets’ journey from the seller to your shipping address.
• Cancelled -- any orders you placed that were cancelled.

From your StubHub account, you can view any email notifications we've sent you in the past 7 days. We remove email notifications more than week old from your account.

To view your email notifications, click My Account at the top of the StubHub web page to view your account information. You may be prompted to log in.

Click My Notifications to view the email notifications you've received from StubHub in the past 7 days. For each email notification, you can view:

• The date and time the notification was sent
• The notification subject. Click the subject to view the content of the notification.
• The origin of the notification.

If you'd like to stop receiving our event newsletters, Ticket Update, you can opt out of our email list at any time. To do so:

1. Click here to view the email unsubscribe page.
2. Enter the email address you wish to unsubscribe.
3. Click the Unsubscribe button to save your changes.